First-contact utilization | PCAT* | | | |
• Age group: ≥ 65 y vs < 65 y | | 1.06 | 1.01–1.12 | .01 |
• Marital status: married or common law vs single | | 1.04 | 1.01–1.08 | .02 |
• Marital status: separated, divorced, or widowed vs single | | 1.06 | 1.01–1.10 | .015 |
• Employed vs not employed | | 1.04 | 1.01–1.07 | .034 |
Satisfaction | PCAS† | | | |
Usual wait for appointment when sick | | | | |
• FHT with nurse practitioner vs no nurse practitioner | | 1.18 | 1.01–1.37 | .04 |
• ≥ 10 physicians vs < 10 physicians | | 1.32 | 1.04–1.68 | .02 |
• Age group: 40–64 y vs < 40 y and ≥ 65 y | | 1.14 | 1.02–1.28 | .02 |
• Age group: ≥ 65 y vs < 65 y | | 1.21 | 1.02–1.43 | .03 |
• Marital status: married or common law vs single | | 1.21 | 1.06–1.39 | .005 |
• Marital status: separated, divorced, or widowed vs single | | 1.31 | 1.11–1.53 | .001 |
• Health is excellent, very good, or good vs fair or poor | | 1.24 | 1.07–1.44 | .004 |
Ability to get medical advice by telephone | PCAS† | | | |
• Health is excellent, very good, or good vs fair or poor | | 1.30 | 1.05–1.62 | .02 |
• Employed vs not employed | | 0.85 | 0.72–0.99 | .04 |
Willingness to see another physician at the FHT for routine or follow-up visits | Research team‡ | | | |
• Marital status: married or common law vs single | | 1.15 | 1.02–1.29 | .02 |
Willing to see a health professional (nonphysician) for routine or follow-up visit | Research team‡ | | | |
• FHT with nurse practitioner vs no nurse practitioner | | 1.46 | 1.14–1.87 | .003 |
Willingness to see another physician at the FHT for urgent or sick visit | Research team‡ | | | |
• Distributed sites vs no distributed sites | | 0.91 | 0.82–0.99 | .047 |
Willingness to see a health professional (nonphysician) at the FHT for urgent or sick visit | Research team‡ | | | |
• FHT with nurse practitioner vs no nurse practitioner | | 1.27 | 1.02–1.57 | .03 |
Would like to be able to get advice by e-mail | Research team§ | | | |
• Age group: ≥ 65 y vs < 65 y | | 0.56 | 0.41–0.77 | < .001 |
• Income $36 000–$75 000 vs ≤ $35 000 and > $75 000 | | 1.43 | 1.10–1.86 | .008 |
• Income > $75 000 vs ≤ $75 000 | | 1.85 | 1.42–2.42 | < .001 |
• More than high school education vs high school education or less | | 1.93 | 1.23–3.02 | .004 |