Mean level of patients’ experience of core dimensions of primary care
| ASPECT OF CARE | MEAN RATING (SD) | % WHO RATED IT BELOW EXPECTED LEVEL |
|---|---|---|
| Accessibility | ||
| • First-contact accessibility (rated on a scale of 1 to 4, expected—3) | 2.21 (0.61) | 89.9 |
| • Organizational accessibility (rated on a scale of 1 to 6, expected—4.5) | 4.61 (0.89) | 38.6 |
| Relational continuity | ||
| • Physician-patient affiliation (rated on a scale of 0 to 4, expected—3) | 3.44 (1.19) | 16.2 |
| • Accumulated knowledge (rated on a scale of 1 to 4, expected—3) | 3.28 (0.70) | 26.5 |
| • Care management (rated on a scale of 1 to 4, expected—3) | 3.26 (0.52) | 23.7 |
| Coordination | ||
| • Coordination with specialists (rated on a scale of 1 to 4, expected—3) | 3.22 (0.83) | 30.0 |
| Comprehensive care (health promotion) | ||
| • Health promotion and preventive care (each strategy rated on a scale of 1 to 4, expected—67%* of age- and sex- appropriate strategies rated as probably [3] or definitely [4] addressed) | 56.4* (29.6) | 57.4 |
↵* Mean and expected ratings are expressed as the proportion of age- and sex-appropriate strategies rated as probably (3) or definitely (4) addressed.