ANSWER OPTIONS | RESPONSE AVERAGE |
---|---|
Language interpretative services, just-in-time services to enhance patient–health care provider communication | 1.47 |
Comprehensive health care: interdisciplinary care, collaborative or team-based health care delivery, and continuity of care | 4.69 |
Evidence-based guidelines for clinical practice | 4.80 |
Intersectoral collaboration: promote and support more collaborative approach between government institutions (eg, CIC), immigrant organizations, and settlement and health services (regular meetings, seminars, workshops, etc) to strengthen coordination and interaction | 6.49 |
Lower-cost health care services: access to care, generic and essential drugs | 7.23 |
Clinical information systems for decision support, continuity of care, and appropriate follow-up | 7.52 |
Improve health literacy: implement participatory educational programs (using qualitative methodologies, collective engagement, and participatory strategies) | 7.63 |
Culturally sensitive health services: trained clinicians and organizations to develop effective leadership skills, improve cultural competency, and enhance system responsiveness | 7.68 |
Implement collaborative, community-oriented mental health services with participatory components that involve family members in treatment options or involve community organizations and community resources (eg, housing places, social support grounds, ESL programs and courses) | 8.06 |
Patient education: provide self-management support to patients and families to learn and acquire skills to manage their conditions | 8.17 |
Simplification of treatment approaches for high-priority diseases (eg, diabetes, disabilities) | 8.73 |
Networking and collaboration: engagement of civil society and community actors such as health brokers (eg, Multicultural Health Broker Cooperative), health workers, and other social networks | 9.38 |
Outreach services or mobile services: organize services to reach marginalized groups with promotion, prevention, and health services | 9.53 |
CIC—Citizenship and Immigration Canada, ESL—English as a second language.