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Research ArticleResearch

Emotional effects of continuity of care on family physicians and the therapeutic relationship

Karen Schultz, Dianne Delva and Jonathan Kerr
Canadian Family Physician February 2012; 58 (2) 178-185;
Karen Schultz
MD CCFP FCFP
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  • For correspondence: kws@queensu.ca
Dianne Delva
MD CCFP FCFP
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Jonathan Kerr
MD CCFP
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    Effects of continuity of care on family physicians and the therapeutic relationship

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    Table 1

    Types of continuity of care and tools for measurement

    TYPE OF CONTINUITY OF CAREDESCRIPTIONINFORMATION ACQUIRED OR CONNECTION ESTABLISHED THROUGH ...EXAMPLES OF MEASUREMENT TOOLS
    Interpersonal or relationalEnduring emotional connection of the physician to the patientCaring for a patient over time, in situations that allow a unique body of knowledge about that patient to build and an emotional link to the patient to be establishedPatient satisfaction surveys capture the connection of patient to physician2–5; no tool exists to capture the connection of physician to patient
    LongitudinalCare provided to a patient over timeBuild-up of knowledge over time; seeing how the patient changes and the effects of care over time; familiarityDuration of patient-provider affiliation (no. of visits from initial to final encounter); intensity of patient-provider affiliation (no. of visits in a defined interval); COC (no. of providers per patient); UPC (no. of visits in a given period compared with total no. of visits); COC Index (measures no. of different providers seen); K Index (known provider continuity; measures COC with different providers)2–4,6
    GeographicCare provided to a patient in different settings (eg, office, hospital, home)Seeing the environment patients establish for themselves; attending to and discussing personal mementos (eg, pictures, photographs)No tool
    InterdisciplinaryCare provided across disciplines (ie, 1 doctor providing different types of care) or coordination of care by 1 caregiver (ie, overseeing care of different specialists for the patient)Putting together disparate pieces of information from many sourcesEvidence of indicated follow-up for particular problems6
    InformationalAvailability of patient’s past informationConnection builds as knowledge about the patient becomes more personalizedEvidence of information transfer (compare patient surveys with medical record)6
    FamilyCare provided by 1 caregiver to different members of a familyLearning about patients in the unique context only family members can describe; understanding patients further through seeing how they assume different roles in the familyProportion of immediate family members cared for by 1 provider; family Continuity of Care Index2
    • COC—concentration of care, UPC—usual provider of care.

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    Table 2

    Demographic characteristics of focus group participants

    CHARACTERISTICSRESIDENTS (N = 18)TRADITIONAL FAMILY PRACTICE (N = 9)EPISODIC CARE (N = 10)TOTALS (N = 37*)
    Age, y
      • 20–29140014
      • 30–3940610
      • 40–490437
      • 50–590415
      • ≥ 600101
    Sex
      • Male63413
      • Female126624
    Years in practice
      • 01818
      • 1–50101
      • 6–100055
      • >1008513
    Practice setting
      • RuralNA303
      • Small cityNA01010
      • CityNA606
    • NA—not applicable.

    • ↵* For practice setting n = 19, as this characteristic was not assessed for residents.

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Canadian Family Physician: 58 (2)
Canadian Family Physician
Vol. 58, Issue 2
1 Feb 2012
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Emotional effects of continuity of care on family physicians and the therapeutic relationship
Karen Schultz, Dianne Delva, Jonathan Kerr
Canadian Family Physician Feb 2012, 58 (2) 178-185;

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Karen Schultz, Dianne Delva, Jonathan Kerr
Canadian Family Physician Feb 2012, 58 (2) 178-185;
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