Article Figures & Data
Figures
- Figure 1.
Responses to access-related items on the QUALICOPC Patient Experiences Survey: The denominators vary because not all questions were answered by all respondents.
QUALICOPC—Quality and Costs of Primary Care.
Tables
QUALICOPC PES STATEMENT OR QUESTION QUALICOPC PES RESPONSE OPTIONS RECODING FOR ANALYSIS* The opening hours are too restricted Yes, no, don’t know Yes = 1
No = 2
Don’t know = missing
When I called this practice, I had to wait too long to speak to someone Yes, no, don’t know Yes = 1
No = 2
Don’t know = missing
I know how to get evening, night, and weekend services Yes, no, don’t know Yes = 2
No = 1
Don’t know = 1
If I need a home visit I can get one Yes, no, don’t know Yes = 2
No = 1
Don’t know = missing
For patients who had made an appointment for today’s visit: Was it easy to get the appointment? Yes, no Yes = 2
No = 1
How many days did you wait for this visit from the time that you tried to make an appointment? Made the appointment earlier today, made the appointment yesterday, waited 2–7 d, waited more than 1 wk, don’t know Earlier today or yesterday = 2
2–7 d or more than 1 wk = 1
Don’t know = missing
Were you able to arrange an appointment with the doctor as soon as you wanted to? Yes, no Yes = 2
No = 1
The practice is too far away from where I am living or working Yes, no, don’t know Yes = 1
No = 2
Don’t know = missing
I can usually see my regular doctor every time I visit Yes, no, don’t know Yes = 2
No = 1
Don’t know = missing
I can see other doctors in this practice if my doctor is not available Yes, no, don’t know Yes = 2
No = 1
Don’t know = 1
I can see other health care professionals in this practice (eg, nurse practitioner, nurse, dietitian, or pharmacist) without having to see a doctor Yes, no, don’t know Yes = 2
No = 1
Don’t know = 1
QUALICOPC PES—Quality and Costs of Primary Care Patient Experiences Survey.
↵* A code of 1 is unfavourable and 2 is favourable.
- Table 2.
Characteristics of respondents: The denominators vary because not all questions were answered by all respondents.
CHARACTERISTIC RESPONDENTS, % Birth country (n = 1650) • Born in Canada 75.0 • Born outside of Canada 25.0 English- or French-language fluency (n = 1642) • Fluent or native speaker 75.1 • Sufficient 15.7 • Moderate 4.1 • Poor 2.4 • Not at all 2.7 Self-reported general health (n = 1678) • Very good 23.8 • Good 50.2 • Fair 21.3 • Poor 4.7 Household income compared with the rest of Canada (n = 1629) • Average 57.0 • Above average 23.2 • Below average 19.8 Highest level of education (n = 1641) • Postsecondary education 63.7 • Upper-secondary education (grades 10–12) 29.9 • No qualifications, preprimary, primary, or lower-secondary education 6.4 Presence of a chronic disease (n = 1685) • Yes 53.6 • No 46.4 No. of visits to a doctor in the past 6 mo, including current visit (n = 1649) • 1 13.3 • 2 25.5 • 3–5 41.9 • ≥ 6 19.2 No. of visits to an ED within the past 12 mo (n = 1676) • None 63.8 • 1 20.9 • 2–3 12.5 • ≥ 4 2.8 ED—emergency department.
- Table 3.
Effect of patient characteristics on the Composite Access Score: Results of a multi-level mixed-effects linear regression (n = 1469).
VARIABLE β Z P VALUE 95% CI Older age .001 2.88 .004 0.000 to 0.001 Birth country outside of Canada −.008 −2.42 .015 −0.014 to −0.001 Poorer self-reported general health −.020 −3.29 .001 −0.032 to −0.008 Frequent visits to a doctor .012 2.63 .009 0.003 to 0.021 Absence of a chronic disease −.008 −0.08 .422 −0.026 to 0.011 Frequent ED visits −.006 −1.19 .234 −0.017 to 0.004 Female sex −.014 −1.59 .112 −0.031 to 0.003 Poorer fluency in English or French .001 0.28 .777 −0.008 to 0.011 Lower income −.008 −1.15 .251 −0.021 to 0.006 Lower education −.005 −0.67 .503 −0.020 to 0.010 ED—emergency department.
