Useful in areas with limited access to technology

Greater privacy, feasibility, and ease of use

Allows patients greater flexibility around where and when the visit can be conducted

Often earlier call termination and shorter time of assessment

Difficult to involve interpreter or caregiver

Unable to read nonverbal cues

Patients are often more satisfied with visual feedback

Providers appreciate visual cues to communicate patient’s understanding, quality of life, and pain

Easier to engage family members and caregivers

Useful in cases that require visual assessment (eg, extraintestinal manifestations of IBD)

Not practical in very remote communities or for patients with technological constraints