Patient satisfaction results for the comparison between advanced access and traditional booking practices: Responses were based on a 5-point Likert scale.
| QUESTION | T | DF | P VALUE (2-TAILED) | MEAN DIFFERENCE |
|---|---|---|---|---|
| How satisfied are you with the current appointment booking at this office? | 4.136 | 158.985 | < .001 | 0.39 |
| How would you rate the length of time you waited to get this appointment? | 2.597 | 166.674 | .01 | 0.26 |
| How would you rate the length of time waiting during today’s visit? | 5.016 | 443 | < .001 | 0.51 |
| How would you rate a recent experience getting through to this office by telephone? | 3.298 | 444 | .001 | 0.34 |