Table 4.

Comparison of availability and accommodation items in new and traditional models of care

ITEM	NEW MODEL, MEAN (SD)	TRADITIONAL MODEL, MEAN (SD)	df	t	P VALUE	95% CI
Opening hours are clearly indicated outside^*	1.32 (0.47)	1.42 (0.49)	741	−2.69	.01	−0.17 to −0.03
How to get care outside of regular hours is clearly indicated outside^*	1.66 (0.48)	1.77 (0.42)	728	−3.29	< .001	−0.18 to −0.05
Parking space is available for those with disabilities^*	1.89 (0.31)	1.89 (0.32)	752	−0.09	NS	−0.05 to 0.04
Toilets for those with disabilities are available^*	1.89 (0.31)	1.88 (0.33)	744	−0.52	NS	−0.06 to 0.03
Wheelchair and stroller accessibility^†	1.46 (0.59)	1.49 (0.69)	757	−0.58	NS	−0.12 to 0.06
Opening hours are too restricted^*	1.95 (0.16)	1.95 (0.15)	747	0.36	NS	−0.02 to 0.03
Home visits are available when needed^*	1.76 (0.26)	1.70 (0.30)	711	2.11	NS	0.01 to 0.10
Practice is too far away from where I am living^*	1.93 (0.10)	1.94 (0.10)	752	−0.71	NS	−0.02 to 0.01
There is too long of a wait to speak to someone when calling^*	1.93 (0.10)	1.94 (0.10)	757	−1.91	NS	−0.03 to 0.00
It is clear how to get evening, night, and weekend services^*	1.72 (0.42)	1.66 (0.39)	757	2.03	NS	0.00 to 0.12
It was easy to get an appointment^*	1.07 (0.11)	1.06 (0.11)	752	0.71	NS	−0.01 to 0.02
Days waited for this visit from the time the appointment was made^‡	3.26 (0.66)	3.02 (0.73)	752	4.71	< .001	0.14 to 0.34
Able to arrange an appointment with the doctor as soon as was wanted^*	1.18 (0.01)	1.15 (0.01)	754	2.12	< .05	0.00 to 0.05
It is too difficult to see a family doctor from this practice during evening, nights, and weekends^*	1.93 (0.36)	1.92 (0.40)	757	−0.40	NS	−0.07 to 0.04
Can see regular doctor every time^*	1.21 (0.24)	1.15 (0.22)	757	3.28	< .001	0.02 to 0.09
Can see other doctors in this practice if my regular doctor is not available^*	1.50 (0.44)	1.54 (0.45)	757	−1.11	NS	−0.10 to 0.03
Can see other health care professionals in this practice (eg, nurse practitioner, dietitian, pharmacist) without having to see a doctor^*	1.85 (0.47)	2.00 (0.45)	757	−4.38	< .001	−0.21 to −0.08

NS—nonsignificant.
↵* Items rated using the dichotomous response format (yes or no, where yes = 1 and no = 2).
↵† Rated using a 4-point scale from 1 (very easy) to 4 (impossible to access).
↵‡ Rated using a 4-point scale from 1 (I made the appointment earlier today) to 4 (I waited more than a week).