Table 4.

Facilitating factors and challenges

LEVELFACILITATING FACTORSPOTENTIAL CHALLENGES
Provincial
  • Structure to link stakeholders and provide discussion forum

  • Early participation of stakeholders in planning and evaluation

  • Careful selection of initial sites or supervising physicians

  • Provision of resources to support implementation (eg, implementation facilitator)

  • Establishment of system for salary payment, computer access, etc

  • Communicating PA role and mandate to related services

  • Systemic barriers to PA test ordering or results

  • Confusion about deliverables

  • Dissatisfaction with physician compensation

  • Relationship with PA education program

  • Relationship with family physician community

  • Ability to track effects of PA introduction

Site
  • Culture supportive of innovation and experimentation

  • “Fit” between PA and site culture, needs

  • Readiness and support of staff teams

  • Adequate preparation time, orientation for all involved

  • Clear communication of roles and processes

  • Mechanisms for early identification and resolution of problems

  • Front-desk scheduling

  • Staff education

  • Clinic flow

  • Tracking diagnostic tests or results

  • Workload of administrative staff

  • Communicating PA role to associated services

  • Communicating PA role to patients

  • Space for additional staff

Individual
  • “Fit” between PA and supervising physician

  • Physician willingness to invest time in PA orientation and training

  • Skills and attitudes of PA

  • Willingness of PA and physician to innovate and adapt

  • Clarification of supervision processes

  • Adapting orientation or supervision to increasing PA independence

  • Development of communication processes

  • Number of physicians to whom PA is assigned

  • Workload management

  • PA—physician assistant.