RESPONSE | RESPONSE RATE, % | UNADJUSTED OR (95% CI) | ADJUSTED OR* (95% CI) |
---|---|---|---|
Access | |||
Able to see a doctor, nurse, or nurse practitioner the same or next day | |||
• E-mail survey (N = 512) | 53.3 | 0.76 (0.59–0.97) | 0.83 (0.58–1.11) |
• Waiting room survey (N = 510) | 60.2 | Reference | Reference |
Always or often able to get an answer the same day when calling with medical questions during regular practice hours | |||
• E-mail survey (N = 426) | 72.5 | 0.91 (0.67–1.24) | 0.73 (0.46–1.07) |
• Waiting room survey (N = 420) | 74.3 | Reference | Reference |
Very easy or easy to get care in the evening and on weekends or holidays | |||
• E-mail survey (N = 233) | 53.2 | 0.90 (0.64–1.26) | 0.67 (0.43–1.05) |
• Waiting room survey (N = 304) | 55.9 | Reference | Reference |
Patient-centredness | |||
Always or often have the opportunity to ask questions about treatment | |||
• E-mail survey (N = 536) | 90.1 | 1.13 (0.76–1.68) | 0.77 (0.46–1.30) |
• Waiting room survey (N = 491) | 89.0 | Reference | Reference |
Practitioners always or often spend enough time with you | |||
• E-mail survey (N = 539) | 89.2 | 1.45 (1.00–2.09) | 0.90 (0.55–1.46) |
• Waiting room survey (N = 518) | 85.1 | Reference | Reference |
Always or often involved as much as you want to be in decisions about care | |||
• E-mail survey (N = 549) | 89.3 | 1.18 (0.81–1.72) | 0.73 (0.42–1.17) |
• Waiting room survey (N = 508) | 87.6 | Reference | Reference |
OR—odds ratio.
↵* Adjusted for clinic, age, gender, income quintile, and self-rated health.