Table 1.

Items contributing to the Composite Access Score

QUALICOPC PES STATEMENT OR QUESTIONQUALICOPC PES RESPONSE OPTIONSRECODING FOR ANALYSIS*
The opening hours are too restrictedYes, no, don’t know

  • Yes = 1

  • No = 2

  • Don’t know = missing

When I called this practice, I had to wait too long to speak to someoneYes, no, don’t know

  • Yes = 1

  • No = 2

  • Don’t know = missing

I know how to get evening, night, and weekend servicesYes, no, don’t know

  • Yes = 2

  • No = 1

  • Don’t know = 1

If I need a home visit I can get oneYes, no, don’t know

  • Yes = 2

  • No = 1

  • Don’t know = missing

For patients who had made an appointment for today’s visit: Was it easy to get the appointment?Yes, no

  • Yes = 2

  • No = 1

How many days did you wait for this visit from the time that you tried to make an appointment?Made the appointment earlier today, made the appointment yesterday, waited 2–7 d, waited more than 1 wk, don’t know

  • Earlier today or yesterday = 2

  • 2–7 d or more than 1 wk = 1

  • Don’t know = missing

Were you able to arrange an appointment with the doctor as soon as you wanted to?Yes, no

  • Yes = 2

  • No = 1

The practice is too far away from where I am living or workingYes, no, don’t know

  • Yes = 1

  • No = 2

  • Don’t know = missing

I can usually see my regular doctor every time I visitYes, no, don’t know

  • Yes = 2

  • No = 1

  • Don’t know = missing

I can see other doctors in this practice if my doctor is not availableYes, no, don’t know

  • Yes = 2

  • No = 1

  • Don’t know = 1

I can see other health care professionals in this practice (eg, nurse practitioner, nurse, dietitian, or pharmacist) without having to see a doctorYes, no, don’t know

  • Yes = 2

  • No = 1

  • Don’t know = 1

  • QUALICOPC PES—Quality and Costs of Primary Care Patient Experiences Survey.

  • ↵* A code of 1 is unfavourable and 2 is favourable.